Returns & Exchanges
At House of Hackney, we want you to be completely enamored with your new interiors; however, if a piece isn't quite right, we offer a 28-day return window for most of our collections. Please ensure items are returned in their original, pristine condition and packaging to qualify for a full refund.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare Your Parcel
Carefully repackage your items in their original protective wrap and boxes to prevent damage during transit, ensuring all tags remain attached.
Affix Shipping Label
Download and print your prepaid return label from the portal, or use the QR code provided at your nearest authorized drop-off location.
Receive Your Refund
Once our warehouse team has inspected your return, we will process your refund to your original payment method within 10 working days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing